I have a terrible hearing. Well I’m not deaf. But most of the time, I hear wrong. And sometimes my ears just hear what it wants to hear. Hence, selective listening. But see, my hearing is so terrible, it puts me into trouble.
Indian Patient: My son is in the ER. How can I go home?
Me: Oh, really? Well, I’ll have to ask your Doctor about that.
So I went back to the Nurses’ Station and dialed the number of the admission office to ask for the approval of my patient’s insurance before calling the Doctor. I mentioned to my colleague about it and she said the Doctor will come by later.
So I went back to my patient and told her about her insurance approval and the time the Doctor will come see her.
Patient: How about my son in the ER?
Me: Well, isn’t there anyone else to see your son?
Patient: (Looking confused)
Me: I understand you have to see your son but you’re still admitted so there’s no reason for you to be discharged right away.
Patient: Yes I know. But how can I go home without my SANDALS? I left it at the ER before I was transferred here. Did you call the ER and asked about my SANDALS?
I just stood there realizing the miscommunication that transpired. I just smiled.
Me: I’ll be back.
When I went back to the Nurses’ Station I told my colleagues about the miscommunication.
I thought she said: “My son is in the ER. How can I go home?”
But what she really said was this: “My sandal’s in the ER. How can I go home?”
Well, at least the patient didn’t realize I heard her wrong. Unlike my other colleague wherein a patient asked for 2 CHAI (tea) and she brought the patient 2 CHAIRS.